CORONAVIRUS: Can I Cancel my 2021 Cottage Booking and Apply for a Refund?

We understand that there is a lot of uncertainty at present regarding booking a holiday. The situation regarding coronavirus (COVID 19) changes daily and we will always follow the latest regulations. We are currently taking 2021 bookings in our cottages from 7th May onwards but this may be subject to change if the lockdown is extended beyond the 30th April 2021.

All bookings made for stays in our cottages from Friday 7th May 2021 will be subject to the following additional terms and conditions which are incorporated in our standard Booking Terms and Conditions from 1st February 2021:

Refunds, Cancellation or Postponement of your Booking:

Please note that a full refund of your booking will only be issued if there is a lockdown or tier restriction in place that prevents you, the guest, from travelling and staying in the cottage and we have been unable to agree a revised date for your holiday (see below).

If you are unwilling to travel or cannot travel to stay in the cottage due to self-isolation, illness, etc., we will try to re-let the cottage for the period of the booking. In such cases your deposit is non-refundable under any circumstances, and if the cottage is not re-let, you are still liable to pay the booking in full, even if the balance of the rental has not been paid to us. If the cottage is re-let all the monies paid will be refunded less your deposit and an administration fee of £30.

If you cannot take up your cottage booking because of a lockdown or tier restriction, we will work with you in the first instance to rearrange the date of your holiday (within 12 months of the start date of your original booking). If a revised a date is agreed and the rental of your revised booking is greater, then the difference in the rental will be required to be paid at the time of rearranging the booking. If new dates cannot be agreed, we will offer you a refund less our standard administration fee of £30 (per cottage).

We recommend that all of our guests take out travel insurance with Covid cover1 so that they are covered should they have to cancel because they are required to self-isolate (this does include self-isolation without testing positive).

If you wish to cancel or amend your booking please see Our Booking Terms and Conditions for further information and advise us, as soon as possible, in writing.

If you have any questions please don’t hesitate to contact us.

Broadway Manor Cottages
10th February 2021

Notes:

  1. Travel (or holiday) insurance with cover for Covid is available from several insurers. Cover is available to include cancellation for a number of coronavirus-related circumstances and some insurers will also provide cover for cancellation due to changes in lockdown circumstances.

Preparing Your Cottage for Your Stay

Coronavirus Taking Proactive Action

Broadway Manor Cottages Coronavirus Taking Proactive Action

We understand that the last few months has created a lot of uncertainty for travellers and we are implementing industry standards as they become available. Your safety, and that of our own staff, is at the heart of our thinking moving forward.

We hope to be able to welcome guests back to stay in our holiday cottages from 4th July and in the meantime we want to share with you some of the steps we are taking to ensure your health and safety whilst staying in one of our cottages.

Preparing your Holiday Cottage for Your Stay

Whilst we have always gone to great lengths to maintain and prepare our cottages for our guests’ arrival, we have recently updated our operating procedures and will be allocating extra cleaning time between guests to disinfect and sanitise all surfaces paying particular attention to frequently used items (light switches, door handles, remote controls, etc).

This will mean, however, that we will be unable to accept any requests for early check-in before 4pm and we will be requesting check out by 10am at the latest on the day of departure. This will ensure that we have the time we need to prepare the cottage for you. Of course, if you have any concerns, we recommend that you bring any additional cleaning items with you.

To help combat Covid-19 health officials recommend washing your hands frequently and for at least 20 seconds to help prevent the spread of the new coronavirus. In light of this we will continue to provide a bar of soap in each of our cottage bathrooms and an anti-bacterial handwash in the kitchens.

Unfortunately, we will be unable to provide our usual Welcome Hamper of goodies but both the Co-op and Nisa Local supermarkets in the village are open 7 days a week with usual opening hours.

Social Distancing

To maintain social distancing all keys to the cottages are kept in lock boxes so that guests can self check-in (the code for the lock box will be communicated to you before check-in).

The grounds surrounding the cottages extend to several acres allowing our guests to spend time outside enjoying the garden and terraces whilst continuing to practise social distancing. Do take a look at this video of our location and surroundings so that you can appreciate the space you will have to enjoy during your stay.

Places to Visit and to Eat during Your Stay

Many attractions in the Cotswolds that have opened or will be opening this summer will be operating on a pre-booking system.  Please plan ahead to avoid disappointment.

At the time of writing local restaurants and pubs are not yet open but many in Broadway, and the surrounding villages, are offering a takeaway service and some are offering a delivery service.

If you need further information about places to visit and to eat during your stay please don’t hesitate to get in touch.

We Look Forward to Welcoming You to Stay

We are committed to ensuring that all our guests have a fantastic stay and are available if you need any additional information.

We look forward to welcoming you to stay!

Debbie Williamson
Owner, Broadway Manor Cottages

4th June 2020