Covid-19 Update

Covid 19 update

Our Commitment to Your Health and Safety

We understand that the world has changed since the outbreak began earlier in the year and we want you to know what we are doing to ensure your safety and reassure you of the hygiene standards in our holiday cottages.

At Broadway Manor Cottages we oversee the changeovers personally and we have always considered the cleanliness of our cottages to be of the upmost importance. Whilst we have been closed we have carefully followed the UK Government’s guidelines as they emerged and have taken action to revise our procedures to greatly reduce the risk of a guest contracting the virus from a previous guest or from contact with us. Going forward all of these new protocols will be constantly reviewed and are subject to change in accordance with the UK Government’s advice and best practices.

The Major Changes:

Longer gaps between guests departing and arriving to limit the potential presence of any residue of the virus. When we initially re-open we will implement a 3 day gap between bookings. This will allow us time to conduct an intensive clean of the cottage using the appropriate recommended procedures and disinfectants. This may be subject to change if the guidelines are changed.

Many decorative items in the cottage and items in the bedrooms such as bed runners, scatter cushions, etc. will be removed. Each bed will always offer freshly and hygienically cleaned linen.

Unfortunately we will no longer be providing our Welcome Hampers.

Check-in and New Bookings

We already have a contactless check-in and key storage facility in place and the lead guest is made aware of where and how to access the key once they have booked.

New bookings will require you to ensure you follow the UK Government’s guidelines before coming to stay and tell us if you believe you have been in contact with someone with Covid-19 and if so to follow the Government’s guidelines regarding self-isolation. If you become ill during your stay we require that we are informed immediately and that you follow Government guidelines. Should this mean cutting your stay short, no refund will be due as we would not be able to re-let the cottage and we do, as always, encourage you to take out holiday insurance to cover other circumstances that may impact your stay. Please remember to ensure that your reservation complies with current Government travel restrictions.

Only guests named on our Booking Form are permitted to stay overnight in the cottage. We request that if you are having people visit you at your cottage during your stay that you advise us of their details by email beforehand and that, in accordance with the current guidelines, any visitors entering the cottage are only from one other household.

We have a no pet policy and request that visitors do not bring pets on site.

Our Grounds and Facilities

Our grounds are extensive (6 acres surround the cottages) with plenty of room for social distancing and our garden terraces and seating areas will remain open but our firebowls/barbecues have been removed for the time being. We will ask you to respect the Government’s social distancing guidelines of 1 metre plus whilst using these shared spaces.

Due to size, our Laundry Room and Cycle Store will unfortunately not be available.

We have removed books, toys, puzzles, DVDs etc and other leaflets and maps that would normally be available for you to use or borrow during your stay to make it easier to ensure the cottage is thoroughly and hygienically cleaned. We are able to provide guests with online links to all the important and useful information before arrival or during their stay (see below for how to contact us).

Maintenance

Should it be necessary for us to attend to any essential maintenance issue during your stay we will find a way of doing this to make it safe. We will wear a mask and use disposable gloves and if it cannot be dealt with while you are out we will ask you to stay in one area of the cottage whilst the work is carried out.

Longer Stays

For stays in excess of 7 nights, we will arrange a convenient time to drop off and clean linen and towels but for everyone’s protection we will not offer a mid-stay cleaning service.

Waste Disposal and Recycling

We ask you to dispose of all and any rubbish by placing it in rubbish bags securely and disposing of it in the appropriate communal bins as directed or alternatively taking it away with you. To ensure the health and safety of our cleaning staff, please do not under any circumstances leave rubbish in the cottage at the end of your stay.

Contacting Us

We are contactable throughout your stay as usual by telephone, email and WhatsApp.

We Look Forward to Welcoming You to Stay

Despite the Government’s rules and restrictions currently in place, we will continue to offer you our best service and do everything we can to make your stay enjoyable.

We thank you for supporting us and we look forward to welcoming you to stay!

Preparing Your Cottage for Your Stay

Coronavirus Taking Proactive Action

Broadway Manor Cottages Coronavirus Taking Proactive Action

We understand that the last few months has created a lot of uncertainty for travellers and we are implementing industry standards as they become available. Your safety, and that of our own staff, is at the heart of our thinking moving forward.

We hope to be able to welcome guests back to stay in our holiday cottages from 4th July and in the meantime we want to share with you some of the steps we are taking to ensure your health and safety whilst staying in one of our cottages.

Preparing your Holiday Cottage for Your Stay

Whilst we have always gone to great lengths to maintain and prepare our cottages for our guests’ arrival, we have recently updated our operating procedures and will be allocating extra cleaning time between guests to disinfect and sanitise all surfaces paying particular attention to frequently used items (light switches, door handles, remote controls, etc).

This will mean, however, that we will be unable to accept any requests for early check-in before 4pm and we will be requesting check out by 10am at the latest on the day of departure. This will ensure that we have the time we need to prepare the cottage for you. Of course, if you have any concerns, we recommend that you bring any additional cleaning items with you.

To help combat Covid-19 health officials recommend washing your hands frequently and for at least 20 seconds to help prevent the spread of the new coronavirus. In light of this we will continue to provide a bar of soap in each of our cottage bathrooms and an anti-bacterial handwash in the kitchens.

Unfortunately, we will be unable to provide our usual Welcome Hamper of goodies but both the Co-op and Nisa Local supermarkets in the village are open 7 days a week with usual opening hours.

Social Distancing

To maintain social distancing all keys to the cottages are kept in lock boxes so that guests can self check-in (the code for the lock box will be communicated to you before check-in).

The grounds surrounding the cottages extend to several acres allowing our guests to spend time outside enjoying the garden and terraces whilst continuing to practise social distancing. Do take a look at this video of our location and surroundings so that you can appreciate the space you will have to enjoy during your stay.

Places to Visit and to Eat during Your Stay

Many attractions in the Cotswolds that have opened or will be opening this summer will be operating on a pre-booking system.  Please plan ahead to avoid disappointment.

At the time of writing local restaurants and pubs are not yet open but many in Broadway, and the surrounding villages, are offering a takeaway service and some are offering a delivery service.

If you need further information about places to visit and to eat during your stay please don’t hesitate to get in touch.

We Look Forward to Welcoming You to Stay

We are committed to ensuring that all our guests have a fantastic stay and are available if you need any additional information.

We look forward to welcoming you to stay!

Debbie Williamson
Owner, Broadway Manor Cottages

4th June 2020

Coronavirus Update

Coronavirus (Covid-19) Update: Last updated 30th May 2020

We understand that some guests may be concerned about their cottage booking in light of the spread of Covid-19 and the current lockdown on travel in the the UK. Given the evolving situation, we are continuously monitoring official UK Government advice and the Foreign and Commonwealth Office (FCO) website along with the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website that provides specific health advice for travellers.

On 23rd March 2020, the Government issued the instruction that everyone must stay at home. You will not be able to travel, therefore, to your holiday cottage for any holiday starting on or before 4th July 2020.

During these difficult times we encourage everyone to follow the Government’s guidelines to keep each other safe and well.

FAQs

1. I had an upcoming booking with an arrival date on or before 4th July what happens now?
The Government instruction means that you cannot travel to your holiday cottage. As you have already paid for your holiday in full (and assuming you booked before 15th March 2020 – see 3 below) we will have contacted you about rebooking your holiday, subject to availability, for any period commencing up to 12 months from the start date of your original holiday booking. Such new bookings will be non-cancellable and if the cost is higher than the value of your existing booking the difference will have to be paid under our normal booking terms and conditions.  

If you have not yet heard from us about a holiday with an arrival date on or before 17th May please email us with details of the booking and we will be in touch as soon as we can.

All changes to bookings are subject to an administration fee of £30.

2. Can I make a booking with you?
We are currently not accepting new bookings with a start date before 4th July 2020. You can make a booking with us for after this date if you wish to but our normal Booking Terms & Conditions including those on cancellations apply (which include you not being able to travel).

3. What if I made my booking after 15th March 2020? 
Our normal Booking Terms & Conditions apply to cancellations (which include you not being able to travel).

4. What happens if I want to cancel a future holiday booking? 
You will need to check your travel insurance as to whether you would be covered for cancelling your holiday. We will provide whatever information you need in this regard to support a claim. 

Our Booking Terms & Conditions do not allow any refunds for cancellation but we will operate the deferment policy set out in 1 above if the holiday start date is within any extended travel restriction period and the booking was made before 15th March. We will contact you around 7 days before the start date of your holiday to confirm the position with your booking.

5. What if I have not yet paid the balance for my holiday? 
We are monitoring Government advice closely and as the position on these later holidays becomes clearer, we will contact all guests whose holidays are within the updated travel restriction period. 

Please note, we are NOT currently requesting or chasing balance payments for holidays. If the Government restriction on travel will still be in force when you are due to travel then we will contact you and explain the options available. If the travel restriction is lifted and the start date of your holiday is outside of the restriction dates then we will issue you with a balance invoice either for immediate payment or for payment on the standard due date if later. 

We are aware that some guests have been instructed by the Government not to travel for up to 12 weeks from receipt of the Government’s letter of instruction, if this is the case please contact us to let us know.

To transfer or discuss a booking taking place in the next 3/4 weeks please contact the Debbie Williamson either by email or telephone 01386 852913.

All of our other booking terms and conditions agreed by the guest at the time of the booking, still stand.

Debbie Williamson
Broadway Manor Cottages