Coronavirus (Covid-19) Update: Last updated 10th May 2020
We understand that some guests may be concerned about their cottage booking in light of the spread of Covid-19 and the current lockdown on travel in the the UK. Given the evolving situation, we are continuously monitoring official UK Government advice and the Foreign and Commonwealth Office (FCO) website along with the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website that provides specific health advice for travellers.
On 23rd March 2020, the Government issued the instruction that everyone must stay at home. You will not be able to travel, therefore, to your holiday cottage for any holiday starting on or before 17th May 2020, a date which may be extended.
During these difficult times we encourage everyone to follow the Government’s guidelines to keep each other safe and well.
1. I had an upcoming booking with an arrival date on or before 17th May; what happens now?
The Government instruction means that you cannot travel to your holiday cottage. As you have already paid for your holiday in full (and assuming you booked before 15th March 2020 – see 3 below) we will have contacted you about rebooking your holiday, subject to availability, for any period commencing up to 12 months from the start date of your original holiday booking. Such new bookings will be non-cancellable and if the cost is higher than the value of your existing booking the difference will have to be paid under our normal booking terms and conditions.
If you have not yet heard from us about a holiday with an arrival date on or before 17th May please email us with details of the booking and we will be in touch as soon as we can.
All changes to bookings are subject to an administration fee of £20.
2. Can I make a booking with you?
We are currently not accepting new bookings with a start date before 17th May 2020. You can make a booking with us for after this date if you wish to but our normal Booking Terms & Conditions including those on cancellations apply (which include you not being able to travel).
3. What if I made my booking after 15th March 2020?
Our normal Booking Terms & Conditions apply to cancellations (which include you not being able to travel).
4. What happens if I want to cancel a future holiday booking?
You will need to check your travel insurance as to whether you would be covered for cancelling your holiday. We will provide whatever information you need in this regard to support a claim.
Our Booking Terms & Conditions do not allow any refunds for cancellation but we will operate the deferment policy set out in 1 above if the holiday start date is within any extended travel restriction period and the booking was made before 15th March. We will contact you around 7 days before the start date of your holiday to confirm the position with your booking.
5. What if I have not yet paid the balance for my holiday?
We are monitoring Government advice closely and as the position on these later holidays becomes clearer, we will contact all guests whose holidays are within the updated travel restriction period.
Please note, we are NOT currently requesting or chasing balance payments for holidays. If the Government restriction on travel will still be in force when you are due to travel then we will contact you and explain the options available. If the travel restriction is lifted and the start date of your holiday is outside of the restriction dates then we will issue you with a balance invoice either for immediate payment or for payment on the standard due date if later.
We are aware that some guests have been instructed by the Government not to travel for up to 12 weeks from receipt of the Government’s letter of instruction, if this is the case please contact us to let us know.
To transfer or discuss a booking taking place in the next 3/4 weeks please contact the Debbie Williamson either by email or telephone 01386 852913.
All of our other booking terms and conditions agreed by the guest at the time of the booking, still stand.
Broadway Manor Cottages